Our client, a leading Occupational Health and Offshore Medical support provider, require Operations Managers to work within the Offshore Operations team, based in Aberdeen, UK. This critical role requires the successful applicant to have extensive operations management experience within the Offshore and Maritime sectors, demonstrating exceptional leadership and people management skills, with a track record of providing an efficient, productive and quality led operational service delivery.
This position offers a fantastic opportunity to work in a key operational role within a dynamic team and developing business, providing real responsibility, challenge and variety.
•Proactive and effective line management of assigned Medics, including operational/project inductions, regular one-to-one meetings, performance reviews and operational objective setting. Work with Site Liaison function to ensure Medic rotas are in place and sufficient cover is available.
•Host routine operational calls with offshore teams and onshore stakeholders, using sound judgement to manage and/or escalate any operational issues as required.
•Project planning and compliance for each site including start up, set up and completion.
•Work with assigned Medical Advisor and Offshore Medical team to ensure work is executed in accordance with the agreed scope of work.
•Ensure compliance to Company’s Offshore Operating Procedures.
•Work collaboratively with Clients to ensure their operational needs and expectations are clearly defined and delivered.
•Attend assigned Client routine performance meetings with wider Company stakeholders, presenting on operational performance and compliance.
•Proactively manage project costs in line with delegated levels of authority, escalating issues as required
•Assist with financial and bad debt queries.
•Contribute to business development, sales and marketing activities, such as tender processes, product and service launches etc.
•Implementation of Company’s reporting and site management tools (trip reporting, site quality plan and documentation etc).
•Undertake site visits as per annual plan.
•Ensure facilities on assigned Client sites are maintained to required operational standards of professional excellence, including personnel competence, equipment (maintenance, stock management etc) and patient services.
•Oversee training compliance of direct reports in line with Company matrices and contractual requirements, including audit and assurance of Company systems.
•Complete relevant operational site risk assessment for new work sites, collaborating as required with relevant clinical and HSE teams.
•Act as focal point for assigned Client’s additional resourcing requests
•Act as operational focal point for assigned Client’s contracts, developing and managing relationships with key Client operational stakeholders (such as OIM’s, Captains, Rig Managers etc).
•Work with Medical and Account Management teams to define and propose work scopes, and to manage scope creep and contract variation during execution.
•Ensure compliance to Company financial procedures.
EDUCATION, QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE
The following qualifications/certification/experience is essential:
•Degree or relevant experience in Business Management, Operations Management, or other relevant field
•Extensive knowledge and experience in organisational effectiveness and operations management
•Knowledge and previous experience in the Offshore and Maritime sectors
•Sound financial and commercial knowledge and practices
•Comprehensive project management expertise
•Exceptional people management and development skills with the ability to motivate, engage, inspire and drive multiple teams to achieve business objectives
•Ability to work with a high level of autonomy and initiative, taking the lead when hurdles arise or tasks require completion
•Outstanding communication skills to work effectively and dynamically, fostering an environment of team working
•Strong critical thinking, analytical and problem solving skills with the ability to adapt to the ever changing environment, reacting quickly to meet challenges whilst exercising calmness under pressure
•Excellent conflict management, negotiating, influencing and leadership skills
•Highly competent in IT packages, such as Office 365, MS Office, Salesforce etc
Preference will be given to those with additional offshore experience, particularly in a medical capacity.